Legal Policy and Return Policy
Legal Policy
Welcome to JustBuyOnline.co.za ("we", "our", or "us"). By accessing and using our website and purchasing our products, you agree to the following terms in accordance with South African law.
1. Governing Law
All transactions are governed by the laws of the Republic of South Africa, including the Consumer Protection Act (68 of 2008), Electronic Communications and Transactions Act (25 of 2002), and other applicable legislation.
2. Privacy Policy
We respect your privacy. All personal information is handled in accordance with the Protection of Personal Information Act (POPIA). We do not sell or share your data without your consent, unless required by law.
3. Payment
Payments are securely processed via trusted third-party gateways. Transactions are in South African Rand (ZAR). By placing an order, you agree to the terms of the payment provider.
4. Intellectual Property
All website content (logos, text, images, designs) is the intellectual property of [Your Store Name] and may not be reused without written permission.
5. Liability
We strive for accuracy but are not liable for typographical errors, mispricing, or any indirect damages arising from use of our site or products.
Return & Refund Policy
1. Return Eligibility
Customers have the right to return items within 7 business days of delivery under section 44 of the ECTA, provided that the items are:
- Unopened, unused, and in original packaging
- Not listed as non-returnable (e.g., perishables, hygiene products, custom orders)
2. Faulty or Incorrect Products
If your product is defective, damaged, or incorrect:
- Notify us within 7 days of delivery
- We will inspect the issue and provide a replacement, repair, or full refund where applicable
3. Non-Returnable Items
- Digital downloads after access
- Final Sale items
- Goods damaged through misuse
4. How to Return
- Email us at admin@justbuyonline.co.za with your order number and reason
- We’ll issue a return reference and instructions
- Ship item within 7 days of authorization
5. Refunds
Refunds are issued within 7–14 working days once we receive and inspect your returned item. Refunds go to the original payment method. Shipping fees are non-refundable unless we made an error.
6. Exchanges
Exchanges are accepted based on stock availability. Price differences must be settled before shipping the replacement.
Contact Us
📧 admin@justbuyonline.co.za
📞 +27 21 300 1140
🕒 Mon–Fri, 9AM–5PM SAST