Returns & Refunds process: We offer returns and refunds as defined in our terms and conditions. You may return goods subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA. For more details on the returns policy and product restrictions view our extended terms and conditions. Repair Policy Please contact 0213001140 to arrange collection of your online purchase for repairs. We will try our best to collect the product from you within 72 hours (weekdays only). Please make sure to neatly package the product to prevent damages whilst in transit. Repairs could take up to 21 days from collection. Unfortunately, any abuse, tampering, incorrect installations, mismatching and damage due to natural disasters will not be covered under the above warranties. If your product is not repairable (and if covered by the warranty) your product will be replaced by a similar product/model. Before we start any repair work for out of warranty returns, you will be charged with an upfront payment of R350 as a deposit. If for any reason the repaired goods cannot be received within 2 months after we have notified you that it is ready for delivery, we may sell the goods to defray any costs. How do I return a product? Should you wish to return items, you can use the online return functionality within 24 hours of delivery. For further assistance you may also contact: Phone on 0213001140 Email at admin@justbuyonline.co.za What are the refund options available for a return? The options will depend on the reason for your return, and include the following: Your selected method of payment will be credited. These include, but not limited to debit, credit or cheque cards, Maestro & VISA Electron debit cards, Discovery Miles, Visa Checkout, MasterPass, Call Pay, PayU Wallet. If a defective or damaged product was delivered to you, you will be given the option to replace the product, or your method of payment to be credited. Refunds are issued based on your method of payment. How do I request a repair? Should the items you receive be damaged or faulty, you need to notify justbuyonline within 24 hours of delivery. You can choose to notify us by: Phone on 0213001140 Email at admin@justbuyonline.co.za What if the original packaging is lost? All items returned must be in its original packaging. Should the packaging be lost, a fee of 15% might be charged for handling. Please hand a copy of your till slip to the attendant at the time of collection so that we can easily identify your return.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@justbuyonline.co.za
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact us at admin@justbuyonline.co.za for questions related to refunds and returns.
